Last updated: March 2026
These Terms of Service ("Terms") govern your access to and use of the software products and services provided by Cenex Pty Ltd (ABN 28 630 572 315), trading as Synthetik ("we", "our", or "us"). By accessing or using our products, you agree to be bound by these Terms.
By purchasing, downloading, installing, or using any Synthetik software product (including Trinity, Spark, and Stencil AI), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our products.
If you are using our products on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.
Certain products may be subject to additional or separate terms. In particular, Stencil AI (available at stencil.synthetik.au) is governed by its own Terms of Service, which apply in addition to these Terms. Where there is any conflict between these Terms and product-specific terms, the product-specific terms prevail to the extent of the inconsistency.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to:
This license does not include the right to:
Upon purchase, you will receive a license key that activates your software. You are responsible for:
License keys are tied to your account and may not be shared, sold, or transferred without our prior written consent.
You agree to pay all fees associated with your chosen plan. Fees are stated in Australian Dollars (AUD) unless otherwise specified and are inclusive of GST where applicable.
Subscription fees are billed in advance on a monthly or annual basis, depending on your plan. You authorise us to charge your payment method automatically for recurring subscriptions.
Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. We will notify you of any price changes at least 30 days before they take effect.
You may cancel your subscription at any time through the billing portal at synthetik.au/portal or by contacting us at billing@synthetik.au. Cancellation takes effect at the end of the current billing period, and you will retain access until that date.
If you are unsatisfied with your purchase, you may request a full refund within 14 days of your initial purchase or renewal, no questions asked. Refund requests can be submitted through the billing portal or by emailing billing@synthetik.au. This refund right is in addition to, and does not limit, any rights you may have under the Australian Consumer Law (see Section 13).
If a payment fails, we will notify you and attempt to process the payment again. If payment remains unsuccessful after 7 days, we may suspend your access to the software until the outstanding balance is resolved. We will provide you with reasonable notice before any suspension takes effect.
We may provide updates, patches, or new versions of the software at our discretion. Some updates may be required for continued use of the software. Support is provided in accordance with your plan level:
Your use of our software may involve the collection and processing of data. Please refer to our Privacy Policy for details on how we handle your information.
You retain ownership of all data you input into our software. We do not claim any intellectual property rights over your content.
Some of our products incorporate artificial intelligence (AI) features. AI-powered products, including Stencil AI, may process your data to generate outputs. AI-generated outputs may not always be accurate or complete, and you should independently verify any critical information. Additional disclaimers and terms specific to AI-powered products are set out in their respective terms of service.
All intellectual property rights in the software, including but not limited to copyrights, trademarks, trade secrets, and patents, remain the exclusive property of Cenex Pty Ltd trading as Synthetik.
Nothing in these Terms transfers any intellectual property rights to you, except for the limited license granted above.
You agree not to use our software to:
Subject to Section 13 (Australian Consumer Law), and to the maximum extent permitted by law, our software is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the software will be uninterrupted, error-free, or completely secure.
Subject to Section 13 (Australian Consumer Law), and to the maximum extent permitted by law:
The limitations in this section do not apply to liability that cannot be excluded or limited under the Australian Consumer Law, including liability for failure to comply with consumer guarantees. Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) that cannot be excluded, restricted, or modified by agreement.
You agree to indemnify, defend, and hold harmless Cenex Pty Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the software or violation of these Terms.
This indemnity does not extend to claims arising from our own breach of these Terms, our negligence, or any act or omission by us that gives rise to the relevant claim.
We may suspend your access to the software if:
Where practicable, we will notify you before any suspension and give you an opportunity to remedy the issue.
We may terminate your license immediately if you materially breach these Terms and fail to remedy the breach within 14 days of receiving notice from us. We may also terminate your license without cause by providing you with 30 days' written notice.
You may terminate your subscription at any time by using the billing portal or contacting us at billing@synthetik.au.
Upon termination:
If we terminate your license without cause under Section 12.2, we will provide you with a pro-rata refund of any prepaid fees for the unused portion of your subscription period.
Our software comes with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee or any right or remedy you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.
If our software fails to meet a consumer guarantee, you may be entitled to:
For services, you are entitled to cancel and receive a refund for the unused portion if there is a major failure, or to compensation for the drop in value caused by the failure if the failure does not amount to a major failure.
To the extent that we are entitled to limit our liability under the Australian Consumer Law, our liability for breach of a non-excludable consumer guarantee is limited, at our option, to:
If a dispute arises out of or in connection with these Terms, either party must give written notice to the other party setting out the details of the dispute. The parties agree to use their best efforts to resolve the dispute through good faith negotiation within 14 days of the notice.
If the dispute is not resolved through negotiation within 14 days, either party may refer the dispute to mediation administered by the Resolution Institute (or its successor body) in Brisbane, Queensland. The mediation will be conducted in accordance with the Resolution Institute Mediation Rules in effect at the time of the referral. The costs of mediation will be shared equally between the parties.
If the dispute is not resolved within 30 days of referral to mediation, either party may commence court proceedings.
Nothing in this section prevents either party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction at any time.
These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland, Australia, and any courts that may hear appeals from those courts.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the software after changes constitutes acceptance of the modified Terms.
Neither party will be liable for any delay or failure to perform its obligations under these Terms if the delay or failure is caused by circumstances beyond the party's reasonable control, including but not limited to natural disasters, acts of government, pandemic, war, terrorism, power or telecommunications failures, cyberattacks, or labour disputes ("Force Majeure Event").
The affected party must promptly notify the other party of the Force Majeure Event and use reasonable efforts to mitigate its impact. If a Force Majeure Event continues for more than 30 consecutive days, either party may terminate these Terms by giving written notice to the other party.
You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.
A failure or delay by either party to exercise any right, power, or remedy under these Terms does not operate as a waiver of that right, power, or remedy. A single or partial exercise of any right, power, or remedy does not preclude any other or further exercise of that or any other right, power, or remedy.
Sections 7 (Intellectual Property), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 13 (Australian Consumer Law), 14 (Dispute Resolution), 15 (Governing Law and Jurisdiction), and this Section 20 survive the expiration or termination of these Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
These Terms, together with our Privacy Policy and any additional product-specific terms (including the Stencil AI Terms of Service), constitute the entire agreement between you and Synthetik regarding your use of the software, and supersede all prior agreements, representations, and understandings.
If you have any questions about these Terms, please contact us: